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Utility Customer Service

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1. Are there any lawn watering restrictions?

We are no longer under Stage 1 Water Restrictions. Since 2009 the City of Burleson has banned watering with irrigation or sprinkler systems, 10 a.m. - 6 p.m., year round. This includes residential and non-residential customers.

2. How is the sewer charge figured?

We figure sewer using "Winter Quarter averaging." This means we take the consumption billed in January, February and March, average it together and that's what you are billed for sewer all year long. Depending on where you live, this could be the consumption for December, January and February or the second half of December, all of January and February and the first half of March. If you have questions about this, please contact Customer Service at 817-426-9601 or refer to your bill.

3. My bill seems high. What can I do?

First, make sure you don't have any faucets that are dripping, inside or outside your home.

Second, we recommend you do a dye test on your toilets. Put some food coloring in the tank of the toilet, don't flush it, go back in about 30 minutes or so. If any of the colored water from the tank is in the bowl of the toilet, your toilet is leaking. This is a major water waster because a lot of times people don't realize the toilet is leaking because the water isn't going in the floor.

Third, if you have an irrigation system, check the settings. Customers have said that they have had more than one program on at the same time and didn't realize it until they checked their programs.

If you still have a question regarding your bill, please call the Utility Customer Service office at 817-426-9601.

4. What are my payment options?

You have the following payment options: online through our payments website with an option for paperless billing via email; pay in person at the Utility Customer Service office located in the first door on the right after entering City Hall, or at the drive-through on the east side of City Hall; mailing your payment to: City of Burleson Utility Customer Service, 141 W. Renfro St., Burleson, TX 76028, or use the drop box on the east side of City Hall.

If you have any further questions, please email the Utility Customer Service office or call them at 817-426-9601. For more details see the Payment Options page of this website.

5. When is my bill due?

Bills are due upon receipt and should be paid within 20 days of the bill date to avoid a penalty. An additional 10 days are given to make payment with a late fee before loss of service will occur.

6. Can I change the due date of my bill?

Unfortunately, no. The due date of the bill is determined by your service address.