Utility Customer Service

May 24, 2021 - The new online utility bill payment site is now available. To set up a new account for online payments, click here.

Utility Bill Payment Options

  • Credit Card - By phone (855) 498-9971 or online 
  • Bank Draft - Call Utility Customer Service (817) 426-9601 or email bank draft form located on the forms tab to utilitybilling@burlesontx.com
  • Phone by calling (855) 498-9971. This automated service is available 24 hours a day, 7 days a week. You will need your utility account number and the amount you would like to pay.
  • Mail:
    City of Burleson
    Utility Customer Service
    141 West Renfro Street
    Burleson, TX 76028
  • Drive-Up Dropbox: There is a dropbox on the east side of City Hall. Cash is not accepted.
  • Walk-Up Dropbox: There is a drop box located at the front doors of City Hall. Cash is not accepted.
  • Financial Institution:  
    Contact your bank for procedures. Typically takes 5-7 business days to set up. 

Penalties

A 10% late fee will be charged on bills not paid by the due date listed on the statement.

Function

This is a service-oriented department that provides:

  • Billing and payment collections for water, sewer, and solid waste services
  • Customer service issue resolutions
  • Monthly meter reading
  • New accounts set up for water services
  • Payment arrangements with customers