2022 City of Burleson Resident Satisfaction Survey

citizen satisfication survey Opens in new windowETC Institute administered a survey to residents of the City of Burleson between February and March of 2022. The purpose of the survey was to help the city gather citizen input and feedback on programs and services. The survey results will be used to improve city services and to help identify and address challenges facing the community.

Methodology

The survey and postage-paid return envelope were mailed to a random sample of households in the City of Burleson. The goal was to obtain completed surveys from at least 400 residents. This goal was met, with a total of 456 households completing the survey. The overall results for the sample of 456 households have a precision of at least +/-4.6% at the 95% level of confidence.

An online survey was also made available to all residents. 

Results

Overall Ratings of the City

Ninety-three percent (93%) of the residents surveyed, who had an opinion, rated the City of Burleson as an “excellent” or “good” place to live. Other areas in which the City received ratings of “excellent” or “good” include: as a place to raise children (88%), overall quality of services (87%), and as a place residents are proud to call home (85%).

Overall Satisfaction with City Services

The major categories of City services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the quality of solid waste services (92%), the quality of public safety services (90%), the quality of water utility services (89%), the quality of wastewater/sewer services (88%), and the quality of parks and recreation facilities and programs (82%).

The categories of city service that were most important for the city to focus on over the next year are:

  1.  Flow of traffic and congestion on TxDOT roadways 
  2. Flow of traffic and congestion on city roadways
  3. Maintenance of city streets and sidewalks

Documents

Survey Finding Report
Citizen Survey Maps
Open-Ended Comments