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Posted on: December 20, 2023

Cole named Employee of the Quarter

photo of Caroline Cole, Employee of the fourth Quarter

Caroline Cole, Public Safety Communications Training Coordinator, was named the Employee of the Quarter for October – December 2023.   

Caroline was nominated for her teamwork and service to the community during staffing shortages in the public safety communications division.    

Caroline has been with the city for approximately a year and a half, starting in June 2022, as a Public Safety Communications Specialist in the Public Safety Communications Department. She was quickly promoted to supervisor within two months and then was promoted to training coordinator in April 2023. Despite the ability to work a Monday through Friday schedule following her promotion, Caroline returned to the 911 dispatch floor to continue covering the console due to staffing shortages. As staffing shortages continued, Caroline volunteered to go to overnights for a month to help the shift and serve her co-workers and our community. Even though this had an impact on her personal life, she didn't hesitate to do what was best for the city and her team. The nominations pointed out that even during these times, she was always pleasant, cheerful, kind, thoughtful, and had a great attitude. She came to work ready for the task and was willing to stay late or come in early if anyone needed her. 

She will be honored during the City Council meeting on January 8, 2024. The city's Employee of the Quarter award is based on an employee's efficiency, transparency, honesty, innovation, and customer service, all of which comprise the city's ethics statement. 

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