Privacy Notices

Types of Information We Collect
The information we gather falls in either information (for example, your name and address) that you voluntarily supply when you register or initiate transactions, or information gathered on usage patterns and preferences as visitors navigate the web site, use our services such as e-mail, or read our e-mail newsletters.  

To help make our web site more responsive to the needs of our visitors, we use a standard feature of browser software, called a “cookie”, to assign each visitor a unique, random number that resides on your computer. The cookie does not identify the visitor, just the computer that a visitor uses to access our site. Unless you voluntarily identify yourself, we won't know who you are, even if we assign a cookie to your computer as the only personal information a cookie can contain is information you supply. A cookie cannot read unrelated data off your computer. We use cookies to help us deliver a better, more personalized service. For example, we use cookies to track the pages and services on our web site visited by our users. We can build a better web site if we know which pages and features our users are visiting and how often.

Browser Level Information and IP Addresses
Our web server automatically collects limited information about your computer configuration when you visit our web site, including the type of browser you use, the operating system you are running, the resolution of your computer monitor, the web site that referred you, and your IP address. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data such as the web pages you want to view can be transmitted to you. We use IP address information for systems administration and trouble-shooting purposes.

311 Mobile Privacy Policy

BTX311 is a mobile application that citizens and visitors can download on their mobile devices and receive up-to-date city-related information, place a service request, or ask general questions.

The City of Burleson may provide push notifications through real-time messaging alerting users about Citywide information and/or submitted Service Requests. These notifications will only be provided to users who opt-in to receive such notifications. If a user subsequently chooses to no longer receive the push notifications, such notifications may be disabled by changing the settings via the settings page of the user’s mobile device.

The collection of personal information on the mobile app is limited to that which is reasonably necessary to address clients’ needs. Personal information collected on the BTX311 mobile app will be used to ensure compatibility with the technology used by 311 clients and to improve services on the mobile app. This information may include but is not limited to the location of the mobile device; device ID; type of browser and operating system; date and time user accessed photos, media files, and documents sent to the mobile app; domain name of Internet Service Provider and/or mobile device; sections of the app accessed and forms data; and the IP address of the Internet Service Provider and/or the mobile device. The 311 mobile app does not use this data for commercial or marketing purposes and does not sell, exchange, or otherwise distribute the collected data for commercial or marketing purposes.

Any photos taken and uploaded through the mobile app may reveal the location coordinates of where the photo was taken.

Please be aware that when you provide information to any government entity, that information may be subject to the Texas Public Information Act and applicable federal laws, rules, and regulations. Information about the Texas Public Information Act is available from the Office of the Attorney General at Each governmental body must be contacted directly about the records they keep and their use of personally identifiable information.

Other Disclosures
We may occasionally release information about our visitors when release is appropriate to comply with law, to protect the rights, property or safety of visitors to our sites, the public, our customers, or our government and its employees, agents, partners and affiliates.

Please keep in mind that our communities are public spaces, so don't post anything that you don't want the world to see. Credit card numbers, product keys, and other confidential information, including anything covered under a non-disclosure agreement (NDA), should not be posted to any blogs, discussions, or other public areas.