Public Safety Communications

Overview and Duties

The Public Safety Communications Department serves the Burleson community as the initial first responder team responsible to dispatch and support Burleson's Fire/EMS and Police Departments.

The center is staffed at all times - 24 hours a day, 7 days a week, 365 days a year.

The Public Safety Communications Department responsibilities:

  • Answering and handling all emergency and non-emergency requests for police, fire, and emergency medical services via enhanced 9-1-1, telephone, TDD, radio, teletype and walk-ins; dispatching uniform services when necessary.
  • Entering and documenting all call for service requests and information into the CAD system.
  • Ensuring safety of personnel by maintaining status of police, fire, city marshals and other staff; communicating and providing information to employees and other criminal justice agencies, relaying messages and documenting actions as required.
  • Processing queries, entries, modifications and clearances through the Texas and National Law Enforcement Telecommunications Systems.
  • Performing warrant confirmations; processing fines and bond and credit card transactions; and preparing, researching, and maintaining departmental reports and records.
  • Monitoring the police facility via video/audio systems.
  • Reporting and logging malfunctions of communication equipment.