Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Water & Wastewater
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Water & Wastewater
If the cold water is working then you may want a plumber or someone with plumbing experience to check it out for you. If you aren't getting any water service, contact BTX311.
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Water & Wastewater
Contact BTX311 during regular business hours. We may be able to help with your problem. After regular business hours call 817-426-9904.
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Water & Wastewater
Contact BTX311 during regular business hours. A crew will be sent to take care of the problem. After regular business hours call 817-426-9904.
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You may have a plumbing problem, you may want someone familiar with plumbing to look at it for you.Water & Wastewater
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Water & Wastewater
Take the cap off of your sewer clean out and call us immediately. Your sewer clean out is a white (or sometimes black) pipe coming up from the ground and is usually located in your flowerbed near the outside faucet. Contact BTX311 during regular business hours and a crew will be dispatched to check out the problem. After hours, call 817-426-9904.
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No, but you may have an hour or two wait until a crew can get there.Water & Wastewater
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For after regular business hour emergencies, call 817-426-9904 to report water and sewer emergencies.Water & Wastewater
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Water & Wastewater
Not unless your meter is turning. In any case, you should contact BTX311 and let us send someone out to check.
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Water & Wastewater
Contact BTX311 and a crew will be dispatched to check out the problem.