Payment Options

The City of Burleson Utility Customer Service department will resume late fees and disconnects on October 1, 2020. Please have all past due balances paid no later than September 30. We know these have been unusually tough times. If you are unable to pay the past due balance in full by September 30, please contact Utility Customer Service at 817-426-9601 to discuss payment options.



Utility Bill Payment Options


  • Online - with a Visa or Mastercard or by setting up recurring credit card payments. Set up online payment.
  • Bank Draft - Call Utility Customer Service (817) 426-9601 or Email request for setup
  • Phone by calling (855) 498-9971. This automated service is available 24 hours a day, 7 days a week. You will need your utility account number and the amount you would like to pay.
  • In Person at the Utility Customer Service office by check, cash or credit card
  • Mail:
    City of Burleson
    Utility Customer Service
    141 West Renfro Street
    Burleson, TX 76028
  • Drive Up Drop box: There is a drop box on the east side of City Hall. Cash is not accepted.
  • Walk Up Drop Box: There is a drop box located at the front doors of City Hall. Cash is not accepted.
  • Financial Institution:  
    Contact your bank for procedures. Typically takes 5-7 business days to set up. City of Burleson will waive late fees until further notice.

Autopay
General Information


Once you are signed into your Click2Gov account, there is an option for "autopay" on the menu to the left. This allows you to set up recurring payments from your credit card each month.

Note: If you are already enrolled in bank draft, you will need to cancel your bank draft at the Utility Customer Service office at 141 West Renfro Street before setting up autopay to avoid duplicate payments. 

Enabling Autopay

 
You must have a zero balance before enabling this feature.
  1. After logging into your account, choose the "autopay" option from the menu on the left.
  2. Follow the on-screen instructions to enable this feature.
  3. A confirmation email will be sent verifying complete setup. Your future statements will not reflect your autopay status.

Disabling Autopay


If a bill has been processed before you disable "autopay", the bill will still be paid with the credit card on file when the bill was processed. After logging into your Click2Gov account, choose the "autopay" option from the menu on the left.
  • Follow the on-screen instructions to disable this feature.

Changing the Credit Card Information On File for Autopay


In order to change to a different credit card, you will have to disable autopay and re-enroll. This can only be done if you have a zero balance. If a bill has already been processed, this bill will still autopay from the credit card number on file when the bill was processed.